FREQUENTLY ASKED QUESTIONS

We often get calls and enquiries with questions that we are always happy to answer but to save some time we’ve put together some frequently asked questions to save you time.

GENERAL INFORMATION

Do you cater for medical conditions, IBS, Allergies, Intolerances?

We can adapt meals and meal plans with your guidance to suit your requirements. Please specify minor changes and allergies in your order notes or email info@rawnready.co.uk with specific requests.

Do you offer a totally vegetarian plan?

We certainly do accommodate for a totally vegetarian plan, simply select the Veg option when chosen your meal.

How Often Does The Menu Change?

The menu changes monthly. The menu also changes with the seasons to ensure your meals are prepared with the finest and freshest seasonal fruits and vegetables.

How Long Will It Take To Receive My Package Once Ordered?

Once the order is placed, customers will receive their products within 3 to 5 business days.  You will be billed prior to your package being shipped.

What if my delivery is damaged when I receive it?

Please notify us at info@rawnready.co.uk on the same day as delivery.

STORAGE & EATING

How Do I Heat My Meals In The Supplied Container?

Heating your meals in our containers is quick and simple.

  1. Remove the plastic lid .
  2. Cover the opened container with a sheet of paper towel or wax paper before placing it in your microwave.
  3. Heat to the recommend time on your entrée label.
  4. Remove your meals from the microwave and enjoy.
How Do The Meals Remain Fresh And Cold During Transit?

Your meals are prepared fresh and delivered to you in a temperature controlled box with insulated packaging.  This allows your meals to be kept at the highest standard of safety and quality during transit.

What Should I Do With My Items Once They Arrive?

We suggest immediately removing the items from the box and storing them in the refrigerator.

Can I Store My Meals In The Freezer If I Am Not Going To Consume Immediately?

We suggest storing your fresh meals in the refrigerator and consuming them in the order we suggest.  You can freeze your meals if they cannot be consumed before the expiration date.  We do not suggest storing salads or egg dishes in the freezer.

Can I Recycle My Box And Packaging Materials?

Yes, we recommend recycling or reusing all packaging materials.  Your food containers are recyclable as well.

NUTRITIONAL INFORMATION

How Can Your Meals Help Me Lose Weight?

Fat loss is not solely based on caloric intake.  While portion control can contribute to weight loss, the ratios of protein, fat and carbohydrates has a large impact.  Our meals are appropriately balanced and safely influence fat loss.

What If I Have No Weight To Lose?

Our Meals can also be a weight maintenance program.  Raw’n’Ready Meals is not only a convenient solution to those seeking to lose weight, but also for those looking to maintain a healthy lifestyle and diet.

What Results Can I Expect To See From Your Meals?

Our Meals provide you with the tools you need to be successful on your journey and see results.  All the guesswork is taken out of the equation, making the plan simple and easy to follow.  Weight loss will vary for each client based on their individual weight, metabolism, age, activity level and commitment to the plan.  Many of our clients average a loss of 1-3lbs per week.  Results may vary.

When And How Should I Eat My Meals?

The My Choice Plan can be eaten in the order that best fits your needs. Your meals will contain an expiration date.

I Have Dietary Restrictions And Allergies. How Do You Tailor Your Product To My Needs?

If you have a shellfish allergy, or dislike shellfish/fish, your please be sure to take the opportunity to let us know at the checkout stage what your needs are so that we may design a program that best accommodates your needs.

How Is Nutritional Information Figured?

Nutritional information is calculated based on our standardised recipes. Because our products are handcrafted exact information may vary. 

Do You Use Any GMO’s?

We try to only source ingredients from companies enrolled in the Non-GMO project which greatly reduces the likelihood of buying GMO ingredients.

What Number Of Calories Does Each Day Contain?

Daily calories range from 1200‐1400 calories for the Low-Calorie Plan and 1800-2100 calories for the Maintenance Plan and 2000-2300 calories for the High Protein Plan

ACCOUNTS & BILLING

How Do I Contact Customer Service?

Customer service can be reached Monday-Friday, 9am-5pm by calling 07907 059328 or email us anytime at info@rawnready.co.uk

How Do I Change The Default Shipping On My Account?

All shipping changes can be made by logging into your account or calling 07907 059328 or email us anytime at info@rawnready.co.uk

How Do I Change The Billing Information On My Account?

All billing changes can be made by logging into your account or calling  07907 059328 or email us anytime at info@rawnready.co.uk

How Do I Cancel Or Change An Existing Order?

For all plan changes, please call 07907 059328 or email us anytime at info@rawnready.co.uk

Do You Offer Customer Support?

Customer service is available 6 days a week to provide you with information and support during your program. Simply call 07907 059328 or email us anytime at info@rawnready.co.uk

How Do I Pay For My Meals?

Our Meals must be prepaid at least 5 business days before the first delivery is shipped and may be purchased by PayPal, Credit Card, Visa and Master Card.

Is It Possible For The Price Of My Meal Plan To Change?

About once per year, our meals makes a small 3-5% change in pricing based on the national increase in most commodities. As our prices of fresh goods goes up we may need to make a slight adjustment in pricing to continue utilising the highest quality ingredients. Raw’n’Ready Meals agrees to inform customers of any pricing increases above 8%

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